Hospitals stand ready assist any patient who has a question about their bill, whether it’s before, during or after their hospital experience. While each hospital’s billing procedure is uniquely tailored, the following is a snapshot of the many resources available at hospitals in Florida. View a list of hospital billing/pricing resource web pages.
Many hospitals have coordinators available to start working with patients before they receive services. They conduct interviews, get patients’ financial history, and offer the patient financial assistance and a payment plan that fits within the patient’s own budget.
Resources available before patients receive treatment
There are a wide range of tools available to help patients understand the cost of treatment: treatment / service cost estimator tools, price quote hotlines, websites and web pages dedicated to transparency and pricing information, financial aid programs, financial aid counselors, and more.
Resources available after patients receive treatment
Patients in Florida have access to financial counselors, expert staff in hospital billing centers, patient advocates, charity care programs for families in need, pre-paid plans, negotiable payment plans, financial aid and assistance programs both inside and outside the hospital, nurse auditors who help patients research their hospital bills, and more.
Hospital Billing Department resources
Every hospital maintains an expert billing department staff that can assist in answering questions. Benefit coordinators review bills with patients. Several different types of staff are available, all working to help the patient understand the cost of treatment, verify that treatments were received, and working to resolve any discrepancies.