Dr. Phillips Hospital

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Dr. P. Phillips Hospital, a 237-bed facility in Orlando, Florida, used best practices and peer-to-peer learning to reduce harm across the board. By focusing on interdisciplinary team approaches, the hospital has prevented a total of 624 harm events. Significant results were achieved by minimizing catheter-associated urinary tract infections, ventilator-associated pneumonia, and falls with injury. Dr. P. Phillips Hospital was part of the AHA/HRET Hospital Engagement Network.

NCH HealthCare System

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NCH Healthcare System, a 325-bed facility in Naples, Florida, started its journey to reduce harm across the board by focusing on culture change from the bottom up. Multidisciplinary teams of trustees, physicians, nurses, dietary staff, environmental staff and other front-line workers mapped out processes to zero in on efficiencies and reliability, and to discuss adverse events without placing blame. NCH significantly reduced adverse drug events, particularly with Medicare patients, and prevented 963 total harms. NCH Healthcare System was part of the AHA/HRET Hospital Engagement Network.

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